Gaya APA

Cholil, M. et al (2014). Complain Topedia: The Art of Complaint Handling (1). Yogyakarta: Andi Offset.

Gaya MLA

Cholil, Mohammad. et al. "Complain Topedia: The Art of Complaint Handling". 1 Yogyakarta: Andi Offset, 2014. Text.